Effect of Service Recovery towards Customer Satisfaction in Banking Industry

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Effect of Service Recovery towards Customer Satisfaction in Banking Industry

The purpose of this paper is to measure the relationship between the functional service recovery and technical service recovery towards customer satisfaction in banking industry. Both functional and technical is equally important in service quality especially in service recovery. The competition amo...

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Bibliographic Details
Published in:	Journal of Information Technology Management
Main Author:	Mohamad Yazid M.F.; Ishak M.F.; Rosmawati Che Mat C.; Ali A.M.; Saidun Z.
Format:	Article
Language:	English
Published:	University of Tehran 2021
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85120875365&doi=10.22059%2fJITM.2021.83113&partnerID=40&md5=8e99a4adb8a935a4eb00d3758d9c9f51

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