Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region
The purpose of this study was to examine the implications of employees’ workload in the banking industry: A case of BIMB branches in Central 3 regions. The ultimate aim of this study was to examine if employees’ workload in BIMB branches in the Central 3 region are influenced by the attributes of st...
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Universiti Teknologi Mara
2019
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2-s2.0-85113793537 Bahador M.H.; Isahak N.; Razak N.A. Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region 2019 Management and Accounting Review 18 2 10.24191/mar.v18i2.927 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113793537&doi=10.24191%2fmar.v18i2.927&partnerID=40&md5=be2b767b1dedf3632a70e26f5a1b154d The purpose of this study was to examine the implications of employees’ workload in the banking industry: A case of BIMB branches in Central 3 regions. The ultimate aim of this study was to examine if employees’ workload in BIMB branches in the Central 3 region are influenced by the attributes of stress, job performance and attitudes that has been encountered previously. The outcome suggests that only two attributes significantly give a positive outcome which are attitudes and job performance arising from the implications of workload. A SWOT analysis was used to evaluate internal and external forces and evaluate the benchmark BIMB with industry players such AmBank Islamic, Maybank Islamic and BIMB Branches. The results from the CPM findings indicate that Maybank Islamic had higher scores and were contributed by the reward system and employment loyalty compared to BIMB and AmBank Islamic. Furthermore, it was supported by the Adam’s Equity of Motivation theory to assist Regional Managers of BIMB Branches in the Central 3 region to improvise and enhance the employees-employers exchange to change the employees’ attitudes and improve employee’s performances. The Regional Manager appoints employees who exceed performance from their previous evaluation by giving them a role of authorithy such As coaching new employees on work processes and schedules, inviting them for making decision in managerial roles and organizational conference meetings. © 2019, Universiti Teknologi Mara. All rights reserved. Universiti Teknologi Mara 26007975 English Article All Open Access; Gold Open Access |
author |
Bahador M.H.; Isahak N.; Razak N.A. |
spellingShingle |
Bahador M.H.; Isahak N.; Razak N.A. Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region |
author_facet |
Bahador M.H.; Isahak N.; Razak N.A. |
author_sort |
Bahador M.H.; Isahak N.; Razak N.A. |
title |
Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region |
title_short |
Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region |
title_full |
Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region |
title_fullStr |
Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region |
title_full_unstemmed |
Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region |
title_sort |
Implications of employees workload in the banking industry: A case of bimb branches in the central 3 region |
publishDate |
2019 |
container_title |
Management and Accounting Review |
container_volume |
18 |
container_issue |
2 |
doi_str_mv |
10.24191/mar.v18i2.927 |
url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113793537&doi=10.24191%2fmar.v18i2.927&partnerID=40&md5=be2b767b1dedf3632a70e26f5a1b154d |
description |
The purpose of this study was to examine the implications of employees’ workload in the banking industry: A case of BIMB branches in Central 3 regions. The ultimate aim of this study was to examine if employees’ workload in BIMB branches in the Central 3 region are influenced by the attributes of stress, job performance and attitudes that has been encountered previously. The outcome suggests that only two attributes significantly give a positive outcome which are attitudes and job performance arising from the implications of workload. A SWOT analysis was used to evaluate internal and external forces and evaluate the benchmark BIMB with industry players such AmBank Islamic, Maybank Islamic and BIMB Branches. The results from the CPM findings indicate that Maybank Islamic had higher scores and were contributed by the reward system and employment loyalty compared to BIMB and AmBank Islamic. Furthermore, it was supported by the Adam’s Equity of Motivation theory to assist Regional Managers of BIMB Branches in the Central 3 region to improvise and enhance the employees-employers exchange to change the employees’ attitudes and improve employee’s performances. The Regional Manager appoints employees who exceed performance from their previous evaluation by giving them a role of authorithy such As coaching new employees on work processes and schedules, inviting them for making decision in managerial roles and organizational conference meetings. © 2019, Universiti Teknologi Mara. All rights reserved. |
publisher |
Universiti Teknologi Mara |
issn |
26007975 |
language |
English |
format |
Article |
accesstype |
All Open Access; Gold Open Access |
record_format |
scopus |
collection |
Scopus |
_version_ |
1809677903030386688 |