The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
The rapid growth of online purchasing in recent years has emphasized the accompanying role of home delivery service provided by delivery personnel in ensuring customer satisfaction. On-time delivery, better service, generating positive customer perceived value, and trust towards service providers ar...
| Published in: | Journal of Retailing and Consumer Services |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Elsevier Ltd
2021
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112557199&doi=10.1016%2fj.jretconser.2021.102721&partnerID=40&md5=f62a40574604d296a8da9d11fd06150d |