Exploring the effects of a modified higher education performance service quality model on organisational sustainability: The case of malaysian polytechnics
Higher education service quality and performance in technical and vocational education and training (TVET) is critical for developing human capital for economic survival; however, the effects of service quality on organisational performance are still unclear. Furthermore, neglecting employee soft fa...
| Published in: | Sustainability (Switzerland) |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2021
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85111580158&doi=10.3390%2fsu13148105&partnerID=40&md5=e7b390095891c488019d2b99ed3a0eb3 |