Comparison between perceived and expectation citizen-centric public service satisfaction during pandemic outbreak in Malaysia
Citizen-centric is a concept that defines as shifting of service delivery from government's interest to citizen's interest. The citizens of different socioeconomic classes may experience a similar quality of public services, but they may reach different conclusions about a service because...
| Published in: | AIP Conference Proceedings |
|---|---|
| Main Author: | |
| Format: | Conference paper |
| Language: | English |
| Published: |
American Institute of Physics Inc.
2021
|
| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85111391779&doi=10.1063%2f5.0053810&partnerID=40&md5=e6b054fd877315b19842f956aa8db66b |