| Summary: | Disruption in material supply poses a potential threat to production plans and has significant financial and non-financial implications. Studies that examine the use of logistics processes at firm-specific level in mitigating supply disruption risk particularly in the automotive industry, and remain limited. Hence, this study aims to provide additional insights on how logistics processes, both internal and external, contribute towards mitigating material supply disruption risks. A qualitative in-depth single case study method was conducted in a selected automotive manufacturing company with data collected using multiple sources of evidence. Findings revealed that while the internal logistics processes are facilitated with logistics intermediaries (LIs), the external logistics processes are supported via third-party logistics providers. Both internal and external logistics processes improve operational supply chain performance in terms of cost savings, quality, speed and flexibility. The findings further provide additional references to supply chain managers in devising supply disruption mitigation strategies for enhancing operational performance. © 2020, Czestochowa University of Technology. All rights reserved.
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