Small and medium enterprise business solutions using data visualization
The small and medium enterprise (SME) companies optimize performance using different automated systems to highlight the operations concerns. However, lack of efficient visualization in reporting results in slow feedbacks, difficulties in extracting root cause, and minimal corrective actions. To comp...
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Institute of Advanced Engineering and Science
2020
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2-s2.0-85093887354 Kamaruddin N.; Safiyah R.D.; Wahab A. Small and medium enterprise business solutions using data visualization 2020 Bulletin of Electrical Engineering and Informatics 9 6 10.11591/eei.v9i6.2463 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85093887354&doi=10.11591%2feei.v9i6.2463&partnerID=40&md5=34030bb461dc6e0e9ed104b3c0fc51ce The small and medium enterprise (SME) companies optimize performance using different automated systems to highlight the operations concerns. However, lack of efficient visualization in reporting results in slow feedbacks, difficulties in extracting root cause, and minimal corrective actions. To complicate matters, the data heterogeneity has intensely increased, and it is produced in a fast manner making it unmanageable if the traditional methods of analytics are applied. Hence, we propose the use of a dashboard that can summarize the operational events using real-time data based on the data visualization approach. This proposed solution summarizes the raw data, which allows the user to make informed decisions that can give a positive impact on business performance. An interactive intelligent dashboard for SME (iid-SME) is developed to tackle issues such as measurement of cases completed, the duration of time needed to solve a case, the individual performance of handling cases and other tasks as a proof of concept. From the result, the implementation of the iid-SME approach simplifies the conveyance of the message and helps the SME personnel to make decisions. With the positive feedback obtained, it is envisaged that such a solution can be further employed for SME improvement for better profit and decision making. © 2020, Institute of Advanced Engineering and Science. All rights reserved. Institute of Advanced Engineering and Science 20893191 English Article All Open Access; Gold Open Access |
author |
Kamaruddin N.; Safiyah R.D.; Wahab A. |
spellingShingle |
Kamaruddin N.; Safiyah R.D.; Wahab A. Small and medium enterprise business solutions using data visualization |
author_facet |
Kamaruddin N.; Safiyah R.D.; Wahab A. |
author_sort |
Kamaruddin N.; Safiyah R.D.; Wahab A. |
title |
Small and medium enterprise business solutions using data visualization |
title_short |
Small and medium enterprise business solutions using data visualization |
title_full |
Small and medium enterprise business solutions using data visualization |
title_fullStr |
Small and medium enterprise business solutions using data visualization |
title_full_unstemmed |
Small and medium enterprise business solutions using data visualization |
title_sort |
Small and medium enterprise business solutions using data visualization |
publishDate |
2020 |
container_title |
Bulletin of Electrical Engineering and Informatics |
container_volume |
9 |
container_issue |
6 |
doi_str_mv |
10.11591/eei.v9i6.2463 |
url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85093887354&doi=10.11591%2feei.v9i6.2463&partnerID=40&md5=34030bb461dc6e0e9ed104b3c0fc51ce |
description |
The small and medium enterprise (SME) companies optimize performance using different automated systems to highlight the operations concerns. However, lack of efficient visualization in reporting results in slow feedbacks, difficulties in extracting root cause, and minimal corrective actions. To complicate matters, the data heterogeneity has intensely increased, and it is produced in a fast manner making it unmanageable if the traditional methods of analytics are applied. Hence, we propose the use of a dashboard that can summarize the operational events using real-time data based on the data visualization approach. This proposed solution summarizes the raw data, which allows the user to make informed decisions that can give a positive impact on business performance. An interactive intelligent dashboard for SME (iid-SME) is developed to tackle issues such as measurement of cases completed, the duration of time needed to solve a case, the individual performance of handling cases and other tasks as a proof of concept. From the result, the implementation of the iid-SME approach simplifies the conveyance of the message and helps the SME personnel to make decisions. With the positive feedback obtained, it is envisaged that such a solution can be further employed for SME improvement for better profit and decision making. © 2020, Institute of Advanced Engineering and Science. All rights reserved. |
publisher |
Institute of Advanced Engineering and Science |
issn |
20893191 |
language |
English |
format |
Article |
accesstype |
All Open Access; Gold Open Access |
record_format |
scopus |
collection |
Scopus |
_version_ |
1809677898954571776 |