Acceptance of mobile payments by retailers using UTAUT model
Mobile payment is a form of payment transaction processing where the payer utilizes mobile communication methods together with mobile devices to initiate, authorize or complete payment. Hence, with the huge increase in mobile device usage, the retail sector will be able to collect large volumes of d...
Published in: | Indonesian Journal of Electrical Engineering and Computer Science |
---|---|
Main Author: | |
Format: | Article |
Language: | English |
Published: |
Institute of Advanced Engineering and Science
2020
|
Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85088266329&doi=10.11591%2fIJEECS.V19.I1.PP149-155&partnerID=40&md5=b8eb400e14ab7fa1316950ec19df984f |
id |
2-s2.0-85088266329 |
---|---|
spelling |
2-s2.0-85088266329 Ariffin N.H.M.; Ahmad F.; Haneef U.M. Acceptance of mobile payments by retailers using UTAUT model 2020 Indonesian Journal of Electrical Engineering and Computer Science 19 1 10.11591/IJEECS.V19.I1.PP149-155 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85088266329&doi=10.11591%2fIJEECS.V19.I1.PP149-155&partnerID=40&md5=b8eb400e14ab7fa1316950ec19df984f Mobile payment is a form of payment transaction processing where the payer utilizes mobile communication methods together with mobile devices to initiate, authorize or complete payment. Hence, with the huge increase in mobile device usage, the retail sector will be able to collect large volumes of data. Unfortunately, most Malaysians still do not make full use of digital payments or cashless payments. Consumers in South East Asia still tend to use money or bank cards, and companies have been "limitedly effective" in encouraging a cashless revolution. The objective of this study was to identify the acceptance of mobile payment by retailers, the factors that contribute to the acceptance of mobile payment and the relationship between the factors were also the aim of this research. Several factors were contributing to mobile payments such as performance expectancy, effort expectancy, social influence, facilitating conditions, habit, privacy, perceived security and intentions which was based on the UTAUT model. This study used questionnaires to collect data and the data analysis was carried out using SPSS software. Based on the analysis that has been conducted, it can be seen that all the hypotheses of this research have a significant relationship except for the relationship between privacy and intentions that has a negative linear relationship. It is hoped that this research will give values to retailers with an understanding of the contributing factors that affect their acceptance of mobile payment technology in the retailing business. Copyright © 2020 Institute of Advanced Engineering and Science. All rights reserved. Institute of Advanced Engineering and Science 25024752 English Article All Open Access; Gold Open Access; Green Open Access |
author |
Ariffin N.H.M.; Ahmad F.; Haneef U.M. |
spellingShingle |
Ariffin N.H.M.; Ahmad F.; Haneef U.M. Acceptance of mobile payments by retailers using UTAUT model |
author_facet |
Ariffin N.H.M.; Ahmad F.; Haneef U.M. |
author_sort |
Ariffin N.H.M.; Ahmad F.; Haneef U.M. |
title |
Acceptance of mobile payments by retailers using UTAUT model |
title_short |
Acceptance of mobile payments by retailers using UTAUT model |
title_full |
Acceptance of mobile payments by retailers using UTAUT model |
title_fullStr |
Acceptance of mobile payments by retailers using UTAUT model |
title_full_unstemmed |
Acceptance of mobile payments by retailers using UTAUT model |
title_sort |
Acceptance of mobile payments by retailers using UTAUT model |
publishDate |
2020 |
container_title |
Indonesian Journal of Electrical Engineering and Computer Science |
container_volume |
19 |
container_issue |
1 |
doi_str_mv |
10.11591/IJEECS.V19.I1.PP149-155 |
url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85088266329&doi=10.11591%2fIJEECS.V19.I1.PP149-155&partnerID=40&md5=b8eb400e14ab7fa1316950ec19df984f |
description |
Mobile payment is a form of payment transaction processing where the payer utilizes mobile communication methods together with mobile devices to initiate, authorize or complete payment. Hence, with the huge increase in mobile device usage, the retail sector will be able to collect large volumes of data. Unfortunately, most Malaysians still do not make full use of digital payments or cashless payments. Consumers in South East Asia still tend to use money or bank cards, and companies have been "limitedly effective" in encouraging a cashless revolution. The objective of this study was to identify the acceptance of mobile payment by retailers, the factors that contribute to the acceptance of mobile payment and the relationship between the factors were also the aim of this research. Several factors were contributing to mobile payments such as performance expectancy, effort expectancy, social influence, facilitating conditions, habit, privacy, perceived security and intentions which was based on the UTAUT model. This study used questionnaires to collect data and the data analysis was carried out using SPSS software. Based on the analysis that has been conducted, it can be seen that all the hypotheses of this research have a significant relationship except for the relationship between privacy and intentions that has a negative linear relationship. It is hoped that this research will give values to retailers with an understanding of the contributing factors that affect their acceptance of mobile payment technology in the retailing business. Copyright © 2020 Institute of Advanced Engineering and Science. All rights reserved. |
publisher |
Institute of Advanced Engineering and Science |
issn |
25024752 |
language |
English |
format |
Article |
accesstype |
All Open Access; Gold Open Access; Green Open Access |
record_format |
scopus |
collection |
Scopus |
_version_ |
1809677598649745408 |