| Summary: | The challenge of increasing ridership in public transportation has never been easy. Private vehicles often provide a greater opportunity to travel in rural areas and small cities with low traffic density but not in high-density cities. This paper attempts to identify the factors that affect myBAS service operation in Perlis and provide ratings on its headway patterns. The study focuses on the passengers of myBAS in Perlis and the selected routes were T101, F101, and CF109, with the most access to popular cities. Atlas Ti. (Version 7.0) was used for data analysis and a group of 11 factors affecting service operation were identified. Subsequently, an observation was also made by comparing the schedules published by the operator. Based on United States Highway Capacity Manual 2010 (USHCM 2010), the findings revealed that LOS for headway pattern during peak hour on route T101, F101 and CF109 is in the range of E (30 min to 60 min) with 1 bus arriving per hour. The findings also show "Service available during hour" and by improving the LOS of bus headway, the operator may increase ridership among local citizens. This study will benefit the local authority in achieving the status of the sustainable city towards 2030 in line with the United Nation's declaration which focuses on green and healthy cities by having good mobility management and promoting better transportation planning as well as increasing ridership among citizens. © Published under licence by IOP Publishing Ltd.
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