The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

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The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to esta...

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Bibliographic Details
Published in:	Foundations of Management
Main Author:	Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
Format:	Article
Language:	English
Published:	Sciendo 2019
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065771854&doi=10.2478%2ffman-2019-0005&partnerID=40&md5=30ff5bacbfa6ddb4e1e16b5742275c95

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