The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach
This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to esta...
| 发表在: | Foundations of Management |
|---|---|
| 主要作者: | |
| 格式: | 文件 |
| 语言: | English |
| 出版: |
Sciendo
2019
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| 在线阅读: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065771854&doi=10.2478%2ffman-2019-0005&partnerID=40&md5=30ff5bacbfa6ddb4e1e16b5742275c95 |