Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels

Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels

One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective wa...

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Bibliographic Details
Published in:Current Issues in Hospitality and Tourism Research and Innovations
Main Author: Mustapha R.I.P.R.; Salman W.A.N.; Mohd Radzi S.
Format: Book chapter
Language:English
Published: CRC Press 2012
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055152340&partnerID=40&md5=5e7b52e8f7f6324ebff09efb8a75b23e
id 2-s2.0-85055152340
spelling 2-s2.0-85055152340
Mustapha R.I.P.R.; Salman W.A.N.; Mohd Radzi S.
Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
2012
Current Issues in Hospitality and Tourism Research and Innovations



https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055152340&partnerID=40&md5=5e7b52e8f7f6324ebff09efb8a75b23e
One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective was to identify the relationship between the emotional intelligence of front office front liner and their turnover intention in Kuala Lumpur’s 5-star hotels. © 2012 Taylor & Francis Group, London.
CRC Press

English
Book chapter
author Mustapha R.I.P.R.; Salman W.A.N.; Mohd Radzi S.
spellingShingle Mustapha R.I.P.R.; Salman W.A.N.; Mohd Radzi S.
Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
author_facet Mustapha R.I.P.R.; Salman W.A.N.; Mohd Radzi S.
author_sort Mustapha R.I.P.R.; Salman W.A.N.; Mohd Radzi S.
title Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
title_short Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
title_full Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
title_fullStr Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
title_full_unstemmed Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
title_sort Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
publishDate 2012
container_title Current Issues in Hospitality and Tourism Research and Innovations
container_volume
container_issue
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url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055152340&partnerID=40&md5=5e7b52e8f7f6324ebff09efb8a75b23e
description One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective was to identify the relationship between the emotional intelligence of front office front liner and their turnover intention in Kuala Lumpur’s 5-star hotels. © 2012 Taylor & Francis Group, London.
publisher CRC Press
issn
language English
format Book chapter
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