Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective wa...
| Published in: | Current Issues in Hospitality and Tourism Research and Innovations |
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| Main Author: | |
| Format: | Book chapter |
| Language: | English |
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CRC Press
2012
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055152340&partnerID=40&md5=5e7b52e8f7f6324ebff09efb8a75b23e |
| Summary: | One of the issues that are prevalent in the hospitality industry is employee turnover. If not handled it could lead to loss of valuable human capital. This current study was developed with the assumption that the turnover issue lies at the emotional level of the employees, therefore the objective was to identify the relationship between the emotional intelligence of front office front liner and their turnover intention in Kuala Lumpur’s 5-star hotels. © 2012 Taylor & Francis Group, London. |
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