IT service management system measurement using ISO20000-1 and ISO15504-8: Developing a solution-mediated process assessment tool to enable transparent and SMS process assessment

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IT service management system measurement using ISO20000-1 and ISO15504-8: Developing a solution-mediated process assessment tool to enable transparent and SMS process assessment

Information technology is about not only hardware, software, communication infrastructure and communication infrastructure but also how to manage services. Information technology plays an increasingly important role in developing the structure and functions of public and private sectors. Service mea...

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Bibliographic Details
Published in:	International Journal of Electrical and Computer Engineering
Main Author:	Asrowardi I.; Putra S.D.; Subyantoro E.; Mohd Daud N.H.
Format:	Article
Language:	English
Published:	Institute of Advanced Engineering and Science 2018
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85053802466&doi=10.11591%2fijece.v8i5.pp4023-4032&partnerID=40&md5=f68005c2aaab56f5d231e71a18a4d621

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