From e-government to t-government: A Malaysian citizens' readiness study

• Published in: Journal of Telecommunication, Electronic and Computer Engineering
• Main Author: Kamaruddin K.A.; Noor N.L.
• Format: Article
• Language: English
• Published: Universiti Teknikal Malaysia Melaka 2017
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032812714&partnerID=40&md5=557ac3db064efd6d3672e18b81110331

�The Malaysian government has embarked on a transformational program that will not only drive the country�s economic transformation but will also affect the public services delivery. This new agenda is in line with concepts of T-Government movement that has begun in Europe at the end of last decade. In this paper, we look into the readiness of Malaysian citizens towards the implementation of T-Government services. An empirical investigation is used through the construction of an instrument to gauge the citizens� readiness. Two important constructs used are the usage of e-government services and the perception of e-participation. The instrument was delivered through an online survey and distributed to Malaysian Internet users. Two hundred and thirty respondents took part in the survey and their responses were analysed to reveal usage pattern of current e-government services and their perception towards e-participation. The results of the analysis revealed two important findings. The first finding is that there is a high percentage of usage of e-government services amongst Malaysian Internet users. The second findings disclosed that a high usage is associated with positive perception towards e-participation. These findings have provided preliminary evidence for future work of citizen-centric requirements for T-Government services.