Perceived ease of use towards point of sales (POS) system: Four and five star hotels in Kuala Lumpur

• Published in: Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
• Main Author: Stamam M.S.M.; Bakar A.H.A.; Radzi S.M.
• Format: Conference paper
• Language: English
• Published: CRC Press/Balkema 2016
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016213135&partnerID=40&md5=85abd5d124613d31493729e91c075bfb

Technology can be defined as a device or machine that helps to fulfill tasks easier and simpler. The universal used of technology has been accepted as one of the reasons which helping hotel employees to accomplish their task productively and efficiently. This study examines employees’ acceptance on the usages of technology in daily hotel operations. At this intensity, employees were required to express their involvements of using the technology application installed within the operations of their hotel organization. This study focused on the Point of Sales (POS) system utilized in the coffeehouse outlet. Frontliners who work in coffeehouse operation have been selected as the sample of this study. Questionnaires were distributed to 31 hotels located in Kuala Lumpur (Four and Five stars rating). A series of analyses looking at the mean score, multicollinearity, frequencies, standard deviation through descriptive and parametric statistic were undertaken. Results reveal that, most of employees’ perceived the ease of use of POS system in Coffeehouse operation. Frequent training was identified as the best solution to make employees perceived usefulness of technology. Eventually, it helps to decrease barriers between employees and the system. © 2016 Taylor & Francis Group, London.