Workplace stress, organizational commitment and turnover intention: A case of japanese restaurant in Malaysia

• Published in: Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
• Main Author: Bakhtiar M.F.S.; Zamri M.T.; Hashim N.I.; Othman Z.; Ismail M.N.I.
• Format: Conference paper
• Language: English
• Published: CRC Press/Balkema 2016
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016209408&doi=10.1201%2f9781315386980-35&partnerID=40&md5=550ab5a84d3a1eb483ca4fa6b0aad96f
• DOI: 10.1201/9781315386980-35

This study examined the relationship of workplace stress, organizational commitment and turnover intention among employees in Japanese restaurants in Kuala Lumpur and Selangor. Questionnaires were used to obtain the aforementioned objective from Japanese restaurants’ employees who are working in the operation departments. The result shows that there is a relationship between workplace stress and turnover intention. The results also revealed that there is a relationship exist between workplace stress and organizational commitment. Lastly, it is also found that there is a relationship between organizational commitment and turnover intention. From this study, it provides further understanding on the workplace stress, organizational commitment and turnover intention within the spectrum of cross-cultural workplace. © 2016 Taylor & Francis Group, London.