Sports service quality for event venues: evidence from Malaysia

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Sports service quality for event venues: evidence from Malaysia

Purpose – The purpose of this paper is to empirically test the proposed measure of sports service quality (SSQ) and examine the relationships between emotional experience (EE) and user satisfaction (US) for sports competitions/training venues (i.e. for the sport of badminton). Design/methodology/app...

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Bibliographic Details
Published in:	Sport, Business and Management: An International Journal
Main Author:	Ho Voon B.; Lee N.; Murray D.
Format:	Article
Language:	English
Published:	Emerald Group Publishing Ltd. 2014
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84958538430&doi=10.1108%2fSBM-11-2010-0020&partnerID=40&md5=a6cbc151841bebc8141b52a454c6fcb6

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