Website evaluation measures, website user engagement and website credibility for Municipal website

This paper attempts to explore website evaluation measures specifically for information driven website such Municipal electronic government website toward website credibility and user engagement. Despite overwhelming of information source in online environment, the role of government website as a pr...

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Bibliographic Details
Published in:ARPN Journal of Engineering and Applied Sciences
Main Author: Bahry F.D.S.; Masrom M.; Masrek M.N.
Format: Article
Language:English
Published: Asian Research Publishing Network 2015
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-84953439253&partnerID=40&md5=def4c5481bfd6bedda752a3fe133f7f4
Description
Summary:This paper attempts to explore website evaluation measures specifically for information driven website such Municipal electronic government website toward website credibility and user engagement. Despite overwhelming of information source in online environment, the role of government website as a prominent government information provider becomes less preferred. Even, rapid development and continuous assessment been done by the government bodies to enhance and make utilize their website by the users, issues such usability problem, low popularity ranking and less user engagement still been reported. Therefore, the first part of this article reviews on existing assessment measures for websites done by scholars and also by practitioners. Then, in the second part of this article presents some finding on self evaluation of ten municipal website around Klang valley, Malaysia in term of popularity ranking and user engagement measure (bounce rate, Daily Pageviews per Visitor, and Daily Time on Site). Through related literatures reviewed, less study done previously includes overall or multiple measures for evaluation of information driven website. Estimation result of popularity ranking and user engagement percentage among municipal website also shows that there is still need some improvement to make the gateway of Malaysia electronic government become more favorable and engaging.
ISSN:18196608