Usability evaluation of a web-based health awareness portal on smartphone devices using ISO 9241-11 model

• Published in: Jurnal Teknologi
• Main Author: Hussain A.; Mkpojiogu E.O.C.; Hussain Z.
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2015
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84946413888&doi=10.11113%2fjt.v77.6035&partnerID=40&md5=2e77518dbfe1b1307853866e486ddd40

Much efforthas been devoted to evaluating the usability of web-based system. With the increase in the mobile-based applications coupled with the limitations and challenges of mobile devices, it becomes mandatory to evaluate the web-based systems in the context of smartphone usability. In addition, a number of international standards/models on usability are available, but seldom used for practical usability evaluation. In this study, the popular ISO 9241-11 standard was used to evaluate a web-based health awareness portal within the smartphone mobile context. The results reveal some pointers to usability issues as well as confirmation that the web-based awareness portal is relatively usable on smartphone devices within the components defined in the models. © 2015 Penerbit UTM Press. All rights reserved.