Service recovery and satisfaction: The moderating role of religiosity
The aim of this paper is to discuss the role of religiosity on the relationship between service recovery and recovery satisfaction. This conceptual paper is based on reflecting the relevant scholarly discussions in various conferences and available published literatures. This paper identifies that r...
| Published in: | Theory and Practice in Hospitality and Tourism Research - Proceedings of the 2nd International Hospitality and Tourism Conference 2014 |
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| Main Author: | |
| Format: | Conference paper |
| Language: | English |
| Published: |
CRC Press/Balkema
2015
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84907365749&doi=10.1201%2fb17390-106&partnerID=40&md5=d270b7632c7e3bda0dbf4928ef10f14f |