Job performance and employee satisfaction at International Youth Centre, Kuala Lumpur

• Published in: Theory and Practice in Hospitality and Tourism Research - Proceedings of the 2nd International Hospitality and Tourism Conference 2014
• Main Author: Ghani N.M.A.; Muhamad-Yunus N.S.N.
• Format: Conference paper
• Language: English
• Published: CRC Press/Balkema 2015
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84907353247&doi=10.1201%2fb17390-115&partnerID=40&md5=d0772e9aa099aa8057f3f0d0ca274719

Surviving and competing successfully in today's unstable economic environment force the organizations to have employees who are proactive and committed while engaging with their job in performing higher standard of job performance. This is parallel with the aims to seek in delivering a customer satisfaction thus establish a good relationship with customers. The nature of customers and employee's interaction constitute the heart of customers' evaluation of the service experience and regarding to that, the employee's role in shaping of customer's satisfaction cannot be overlooked. When the employees have understood their roles and responsibilities, they can successfully perform their job as well as enhance their satisfaction. Therefore, the purpose of this study was to identify the relationship between determinants of job performance; rewards and motivation, empowerment and work environment towards employee satisfaction at International Youth Centre (IYC) in Kuala Lumpur. A total of 60 questionnaires were distributed to the respondents who work at IYC. The degree of the relationship between determinants of job performance and employees satisfaction was investigated through questionnaires distributed. Findings of this study showed that there are positive and significant relationships between the independent variables towards employee satisfaction. © 2015 Taylor & Francis Group.