Strategic planning of an integrated smart card fare collection system: Challenges and solutions

• Published in: Innovation and Knowledge Management in Business Globalization: Theory and Practice - Proceedings of the 10th International Business Information Management Association Conference
• Main Author: Yahya S.; Noor N.M.
• Format: Conference paper
• Language: English
• Published: International Business Information Management Association, IBIMA 2008
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84896265611&partnerID=40&md5=f3856052792d9c237dab0945e2675676

Public Transportation systems have been developed and formed independently from one another although they are within the same regional province where the corollary of such development is tremendously experienced. This report, which presented the barriers to Integrated Smart Card Fare Collection System (ISFCS) implementation and the possible solutions to these barriers as well as it describe the benefits and risks of the systems. The ISFCS played a major role in improvement process of multi-modal and multi-operator coordination within public transportation industry and bridging the gaps with the aim to provide a customer focused and streamlined and integrated public transport Fare Collection system. The customer information and fare collection data are the two main aspects of ISFCS that have the potential to encourage integration of multi modal operator.