Perception of distance learning (E-PJJ) students toward the service quality offered by the continuing education programme: A case study at higher education institutionin Malaysia
Service quality in Malaysia is not a new issue but where the higher education institution is concerned, service quality is a pressing subject. With many players in the higher education institutions, ranging from public universities to private colleges to branches of foreign universities, the competi...
| Published in: | Distance Education |
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| Main Author: | |
| Format: | Book chapter |
| Language: | English |
| Published: |
Nova Science Publishers, Inc.
2010
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84895236913&partnerID=40&md5=5949ba1b5164f5537e5fdfc2560cb556 |