The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
The main objective of this chapter is to determine the level of customer satisfaction pertaining to the service offered by main district post office in the state of Terengganu, Malaysia. Respondents were chosen from all seven districts in the state by using a combination of quota and purposive sampl...
| 出版年: | Advances in Business and Management |
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| 第一著者: | |
| フォーマット: | Book chapter |
| 言語: | English |
| 出版事項: |
Nova Science Publishers, Inc.
2011
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| オンライン･アクセス: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84891538701&partnerID=40&md5=13bac84290dbc0b561f79490b97df609 |