Incongruent quality management perceptions between Malaysian hotel managers and employees

QR Code

Incongruent quality management perceptions between Malaysian hotel managers and employees

Purpose - Using the Malcolm Baldrige National Quality Award (MBNQA) criteria, the purpose of this study is to compare perceptions of Malaysian hotel quality managers (HQMs) and employees on leadership and workforce practices. Design/methodology/approach - A mixed methods approach was used. Questionn...

Full description

Bibliographic Details
Published in:	TQM Journal
Main Author:	Sumarjan N.; Arendt S.W.; Shelley M.
Format:	Article
Language:	English
Published:	2013
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84874163134&doi=10.1108%2f17542731311299573&partnerID=40&md5=2da809c71ab0ae5fc900dc7d54917eea

Similar Items

Employee socialization process and engagement in Malaysian hotel industry
by: Samah I.H.A.; Rashid I.M.A.; Shamsudin A.S.; Husain W.A.F.W.; Amlus M.H.; Rahim N.S.A.; Hamzah H.
Published: (2023)

Organizational citizenship behavior of hotel employees: Investigating the impact of organizational justice
by: Hemdi M.A.; Razali M.A.; Abd Rashid N.R.N.; Nordin R.
Published: (2012)

Organizational citizenship behavior of hotel employees: Investigating the impact of organizational justice
by: Hemdi M.A.; Razali M.A.; Nik Abd Rashid N.R.; Nordin R.
Published: (2012)

Sustainable Facilities Management (SFM) Initiatives in Malaysia Hotel Industry
by: Talib A.A.A.; Ariff N.R.M.; Hasim M.S.; Hanafiah M.H.; Sivam A.
Published: (2023)

Empirical Evidence of Managerial Attribution in Managing Poor-Performing Employees
by: Mohamed S.; Ho J.A.
Published: (2021)

Empowering pro-environmental potential among hotel employees: insights from self-determination theory
by: Patwary A.K.; Rasoolimanesh S.M.; Hanafiah M.H.; Aziz R.C.; Mohamed A.E.; Ashraf M.U.; Azam N.R.A.N.
Published: (2024)

Empowering pro-environmental potential among hotel employees: insights from self-determination theory
by: Patwary, et al.
Published: (2024)

Employees’ Perceived Risk Management in Public Procurement and Finance: Evidence in Malaysia
by: Binti Ilias A.; Baidi N.; Ghani E.K.
Published: (2023)

Leisure Involvement, Job Satisfaction, and Service Performance among Frontline Restaurant Employees
by: Suhartanto D.; Dean D.; Sumarjan N.; Kartika O.S.; Setiawati L.
Published: (2019)

Assessing Environmental Performance Through Environmental Management Initiatives, Green Extrinsic and Intrinsic Motivation, and Resource Commitment in Malaysian Hotels
by: Patwary A.K.; Rasoolimanesh S.M.; Aziz R.C.; Ashraf M.U.; Alam M.M.; Rehman S.U.
Published: (2024)

Assessing Environmental Performance Through Environmental Management Initiatives, Green Extrinsic and Intrinsic Motivation, and Resource Commitment in Malaysian Hotels
by: Patwary, et al.
Published: (2024)

Ethical perception of students on earnings management
by: Rusop N.A.M.; Mohammed N.F.; Sutainim N.A.
Published: (2024)

Beyond Profit: Exploring Waqf Hotel Management Through Fiqh Al-Awlawiyyat Lens
by: Ali S.N.M.; Arshad H.; Fauzi N.S.; Ling N.L.F.J.; Chuweni N.N.
Published: (2024)

Beyond Profit: Exploring Waqf Hotel Management Through Fiqh Al-Awlawiyyat Lens
by: Ali, et al.
Published: (2024)

Exploring Managers’ Perceptions on Sponsorship Relations and Decision Making in the Malaysian B2B Context
by: Sharipudin M.-N.S.; Hassim N.; Ayub S.H.; Fam K.-S.; Meekaewkunchorn N.
Published: (2023)

A qualitative exploration of hypertensive patients’ perception towards quality use of medication and hypertension management at the community level
by: Tan C.S.; Hassali M.A.; Neoh C.F.; Saleem F.
Published: (2017)

Relationship Between Total Quality Management (TQM) Practices and Safety of Halal Food Products
by: Abu Karim, et al.
Published: (2022)

Attainment of Course Learning Outcome Using Awakening to Languages Approach among Hotel Management Students in Malaysia
by: Ridzuan, et al.
Published: (2024)

Mediating Effect of Audit Quality on the Relationship between Corporate Governance Mechanisms and Accrual Earnings Management
by: Mustapha U.A.; Rashid N.N.M.; Bala H.; Ya'u A.
Published: (2023)

Guest satisfaction towards physical environment quality in theme hotel
by: Asmara T.N.A.T.; Mohi Z.
Published: (2016)

RESEARCH ON INNOVATION STRATEGIES OF KNOWLEDGE MANAGEMENT SYSTEM OF COMMERCIAL BANKS BASED ON EMPLOYEE TACIT KNOWLEDGE SHARING
by: Xie B.; Rashid I.M.A.
Published: (2023)

An Approach to Quality-Managed Proofing
by: Masod M.Y.; Zainuddin A.A.; Azim I.N.A.
Published: (2023)

Quality Green Lean Energy Leadership Management Practices in Malaysian Automotive Companies
by: Zainuddin A.; Kuzaiman N.A.; Salleh N.A.M.; Kasolang S.; Hoffmann J.
Published: (2019)

Green Human Resource Management and Employee Pro-Environmental Behavior: Environmental Knowledge Best Mediate or Moderate the Relationship?
by: Yusop H.M.; Adam A.A.; Rahim A.R.A.; Munusami C.; Hussin S.A.
Published: (2023)

Behavior of fund managers in Malaysian investment management industry
by: Ahmad Z.; Ibrahim H.; Tuyon J.
Published: (2017)

In China, customer engagement mediates between brand image and purchase intention of premium hotels
by: Hoo W.C.; Xiaoyan L.; Ziyae B.; Ramli S.; Moosa V.
Published: (2023)

Challenges in healthcare management of individuals with special needs in Malaysia: Perceptions of caregivers
by: Omar A.; Mokhtar I.; Ahmad M.
Published: (2023)

Consumer's Cultured Meat Perception and Acceptance Determinants: A Systematic Review and Future Research Agenda
by: Hanan F.; Karim S.; Aziz Y.; Ishak F.; Sumarjan N.
Published: (2024)

Staff Retention among Employees in Malaysian Financial Institutions
by: Mustafa, et al.
Published: (2024)

Students’ Perception and Exploring Technological Roles in Solid Waste Engineering and Management Education
by: Khairuddin D.; Ali N.H.N.; Kamaruding M.; Ismail N.N.
Published: (2024)

The Association between Management Accounting Advancement and Corporate Performance: An Application of IFAC Conception for Management Accounting Evolution
by: Al-Dhubaibi A.A.S.; Sanusi Z.M.; Hasnan S.; Yusuf S.N.S.
Published: (2023)

Community Perception and Participation Towards Managing the Impact of Climate Change in North Sumatra Province
by: Rahmawaty; Ismail M.H.; Rauf A.; Gandaseca S.; Karuniasa M.; Tedong P.A.; Kim Y.
Published: (2024)

Study on effect of anti-bribery management system to the quality of authority organization operational management in construction industry
by: Ali K.A.M.; Gau P.R.; Bakar A.A.A.
Published: (2024)

A Qualitative Analysis of the Perceptions of Knowledge Management Practices in a Public Utility Organisation
by: Abd Kadir, et al.
Published: (2024)

Knowledge strategic choices in implementing knowledge strategy: Case of malaysian hotel industry
by: Ismail H.; Radzi S.M.; Ahmad N.; Nordin S.K.A.
Published: (2015)

THE RELATIONSHIP BETWEEN CRITICAL SUCCESS FACTORS, PERCEIVED BENEFITS, AND USAGE INTENTION OF MOBILE KNOWLEDGE MANAGEMENT SYSTEMS IN THE MALAYSIAN SEMICONDUCTOR INDUSTRY
by: Cheak A.P.C.; Chong C.W.; Yuen Y.Y.; Leong I.Y.C.
Published: (2022)

Consumer's Cultured Meat Perception and Acceptance Determinants: A Systematic Review and Future Research Agenda
by: Hanan, et al.
Published: (2024)

Assessment of management commitment in Malaysian public sector
by: Johari R.J.; Alam M.M.; Said J.
Published: (2018)

INVESTIGATING ZOO MANAGEMENT BASED ON VISITORS‘ PERCEPTION OF SERVICE PERFORMANCE: A CASE OF ZOO RABBITLAND, MALAYSIA
by: Hazudin S.F.; Kader M.A.R.A.; Muhamed M.F.A.A.; Razak N.H.A.; Ishak M.; Hussin A.; Soom A.B.M.
Published: (2023)

Automated Chicken Coop Management System to Improve the Quality of Chicken Production
by: Yusof E.M.M.; Sarkawi M.F.H.N.; Yahya N.
Published: (2022)