Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur

QR Code

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur

This study was conducted to test the effect of meal pace experience on customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur. This study employed the quantitative approach and questionnaires were designed to collect the required data for testing the effect...

Full description

Bibliographic Details
Published in:	Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 2012
Main Author:	Ismail H.; Amirhonarvari S.; Radzi S.M.
Format:	Conference paper
Language:	English
Published:	2012
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84866953684&partnerID=40&md5=100a15a0e770137c8c1e2c070ed424e0

Similar Items

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur
by: Ismail H.; Amirhonarvari S.; Radzi S.M.
Published: (2012)

Environmental assessment of casual dining restaurants in urban and suburban areas of peninsular Malaysia during the COVID-19 pandemic
by: Sha’ari N.S.M.; Sazali U.S.; Zolkipli A.T.; Vargas R.Q.; Shafie F.A.
Published: (2023)

Ethnocentrism and Revisit Intention of Heritage Hotels in Indonesia: A Serial Mediation of Customer Experience and Hotel Image
by: Dhewi T.S.; Narmaditya B.S.; Mukhlis I.; Ridzuan A.R.
Published: (2023)

Exploring customer service experience equity on the customers’ behavioral intention in tourism industry
by: Hashim N.; Haque A.; Wahab A.A.O.A.
Published: (2014)

Domiciliary cockroaches found in restaurants in five zones of Kuala Lumpur Federal Territory, peninsular Malaysia
by: Jeffery J.; Sulaiman S.; Oothuman P.; Vellayan S.; Zainol-Ariffin P.; Paramaswaran S.; Razak A.; Muslimin M.; Kamil-Ali O.B.; Rohela M.; Abdul-Aziz N.M.
Published: (2012)

A Robotic Concepts: Study of Perceived Brand Reputation and Customers' Perceived Performance in a Restaurant
by: Hamid R.; Fadzil F.R.M.; Ong M.H.A.; Azdel A.A.
Published: (2023)

Effect of Service Recovery towards Customer Satisfaction in Banking Industry
by: Mohamad Yazid M.F.; Ishak M.F.; Rosmawati Che Mat C.; Ali A.M.; Saidun Z.
Published: (2021)

Analysis of airline customer satisfaction using data mining techniques
by: Mohd Rozaini N.A.A.; Abd Talib N.F.A.; Ul-Saufie A.Z.; Ibrahim N.; Jamil S.A.M.; Ul-Saufie A.Z.
Published: (2024)

Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur’s 5-star hotels
by: Mustapha R.I.P.R.; Salman W.A.N.; Mohd Radzi S.
Published: (2012)

Emotional intelligence and turnover intention: The case of front office frontliners in Kuala Lumpur's 5-star hotels
by: Raja Mustapha R.I.P.; Wan Salman W.A.N.; Mohd Radzi S.
Published: (2012)

Customer satisfaction and loyalty in Malaysian Islamic banks: A PAKSERV investigation
by: Kashif M.; Shukran S.S.W.; Rehman M.A.; Sarifuddin S.
Published: (2015)

Organizational learning culture and customer satisfaction: The mediating role of normative commitment
by: Islam T.; Kassim N.A.; Ali G.; Sadiq M.
Published: (2014)

Gender differences in pedestrian perception and satisfaction on the walkability of Kuala Lumpur City Center
by: Arshad A.K.; Bahari N.I.; Hashim W.; Halim A.G.A.
Published: (2016)

Impact of COVID-19 Pandemic on Customer Satisfaction and Loyalty Index for Public Transport
by: Norzelan N.F.; Ishak S.Z.; Haron S.; Sarifah Radiah Shariff S.; Yaacob T.Z.
Published: (2022)

Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers
by: Abdur Rehman M.; Khan S.; Osman I.; Aziz K.; Shams G.
Published: (2021)

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia
by: Azlan N.N.I.M.; Norhisham S.; Roslan R.; Yuzainee M.Y.; Bakar M.F.A.; Ismail N.; Rais N.M.; Yukawa S.; Wakijan A.; Masjuki S.A.
Published: (2024)

Transforming Laundry Services: A User-Centric Approach to Streamlined Operations and Customer Satisfaction
by: Kalo I.; Amron M.T.
Published: (2023)

In China, customer engagement mediates between brand image and purchase intention of premium hotels
by: Hoo W.C.; Xiaoyan L.; Ziyae B.; Ramli S.; Moosa V.
Published: (2023)

Investigating the relationship between service quality and customer satisfaction: An empirical perspective on pharmaceutical healthcare sector
by: Putit L.; Abd Karim N.F.; Zainuddin N.
Published: (2011)

To what extent does consumers' perceived health consciousness regarding organic food influence their dining choices at organic restaurants? An empirical investigation
by: Azlie, et al.
Published: (2023)

To what extent does consumers’ perceived health consciousness regarding organic food influence their dining choices at organic restaurants? An empirical investigation
by: Azlie W.E.; Zahari M.S.M.; Majid H.N.A.; Hanafiah M.H.
Published: (2023)

Openness to experience-A moderator between social commerce success factors and customer satisfaction relationship: Facebook brand page platform
by: Malik A.M.A.; Hairuddin H.; Shuib N.
Published: (2018)

Rethinking ethical climate: conjoint elevation of life satisfaction and customer-orientation through a stronger inner life
by: Baykal E.; Bhatti O.; Irfan M.; Zakaria N.B.
Published: (2024)

Rethinking ethical climate: conjoint elevation of life satisfaction and customer-orientation through a stronger inner life
by: Baykal, et al.
Published: (2024)

Predicting sustainable tourism: examining customers' intention to visit green hotels using an extended norm activation model
by: Waris, et al.
Published: (2024)

Predicting sustainable tourism: examining customers’ intention to visit green hotels using an extended norm activation model
by: Waris I.; Mohd Suki N.
Published: (2024)

Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh
by: Rahman M.K.; Hoque M.N.; Yusuf S.N.S.; Bin Yusoff M.N.H.; Begum F.
Published: (2023)

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
by: Othman A.K.; Hamzah M.I.; Abu Hassan L.F.
Published: (2020)

The challenges of construction waste management in Kuala Lumpur
by: Mohd Nasir S.R.; Othman N.H.; Mat Isa C.M.; Che Ibrahim C.K.
Published: (2016)

Leisure Involvement, Job Satisfaction, and Service Performance among Frontline Restaurant Employees
by: Suhartanto D.; Dean D.; Sumarjan N.; Kartika O.S.; Setiawati L.
Published: (2019)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
by: Uzir M.U.H.; Al Halbusi H.; Thurasamy R.; Thiam Hock R.L.; Aljaberi M.A.; Hasan N.; Hamid M.
Published: (2021)

Successful Park Characteristics and Users' Behavior: An Experience of Perdana Botanical Garden, Kuala Lumpur
by: Hashim N.I.; Hashim N.H.M.; MohdNasir N.A.; Soliheen S.S.M.
Published: (2022)

Perceived ease of use towards point of sales (POS) system: Four and five star hotels in Kuala Lumpur
by: Stamam M.S.M.; Bakar A.H.A.; Radzi S.M.
Published: (2016)

Digital halal literacy and halal destination attribute as the antecedents of revisit intention
by: Gaffar V.; Christiyanto W.W.; Arissaputra R.; Abror A.; Achmad N.; Hidayat E.F.F.; Siregar Q.A.; Shahril A.
Published: (2024)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
by: Shahril A.M.; Aziz Y.A.
Published: (2022)

Visitors’ impulse shopping behavior at kuala lumpur international airport 2 (KLIA2): A conceptual paper
by: Hamid A.H.A.; Radzi S.M.; Aziz N.S.; Aziz R.A.
Published: (2016)

The moderating role of perceived organizational support in the relationship between job satisfaction, organizational commitment, and customers perceived service quality: A conceptual study
by: Al-Refaei A.A.; Ibrahim A.; Alshuhumi S.; Madani Y.
Published: (2024)

MEASURING CUSTOMER SATISFACTION OF SERVICE QUALITY BY FUZZY EVALUATION APPROACH; [Mengukur Kepuasan Pelanggan Terhadap Kualiti Perkhidmatan Menggunakan Pendekatan Penilaian Kabur]
by: Mohamed F.; Alias S.; Setapa M.; Kanafiah S.F.H.M.; Kamarulzaman L.
Published: (2022)

Building Volume Effects on Ambient Temperature in the Kuala Lumpur City
by: Isa N.A.; Salleh S.A.; Naim Wan Mohd W.M.; Chan A.; Gee Ooi M.C.; Zakaria N.H.; Islam M.A.
Published: (2020)

A preliminary study on boutique hotels in the city of Kuala Lumpur
by: Arifin A.S.; Jamal S.A.; Aziz A.A.; Ismail S.S.
Published: (2015)