| Summary: | While studies investigating emotional intelligence have been extensively reported in the literature, very few have focused on librarians. Hence, a study was carried out using qualitative approach to identify the dimension of emotional intelligence of Malaysian Public Librarians. Based on the findings of the qualitative study, an instrument measuring librarian emotional intelligence was developed and empirically tested using survey method involving 180 librarians. Accordingly, Librarian Emotional Intelligence Assessment Tool (LEIAT) was developed. LEIAT can be used by Malaysian public libraries to continuously assess the level of emotional intelligence among their librarians. Based on the outcome of the assessment, training needs can be identified. In addition, It can also be used as a tool during entry interview for the post of librarians. LEIAT can be commercialized as a software product. The potential clients of this product would be libraries and corporate resources centers. © 2012 IEEE.
|
|---|