Intranet usage, managerial satisfaction and performance impact: An empirical analysis

• Published in: International Journal of Business and Systems Research
• Main Author: Norzaidi M.D.; Chong S.C.; Salwani M.I.
• Format: Article
• Language: English
• Published: Inderscience Publishers 2009
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84856409190&doi=10.1504%2fIJBSR.2009.027201&partnerID=40&md5=76d1bd51f2997d85596335a2b933026a

This article investigates the relationships between intranet usage, satisfaction as well as their impacts on performance from the managerial perspective which have received little research attention. Data was collected from 150 middle managers in the Malaysian port industry. The structural equation modelling results indicate that both usage and satisfaction significantly predict performance impact. Intranet usage significantly predicts managerial satisfaction and vice-versa; with intranet usage having more impact on satisfaction and that both are positively related. The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve their intranet adoption. Copyright © 2009 Inderscience Enterprises Ltd.