The Moderating effect of Neuroticism on the relationship between Emotional Intelligence and job performance
This paper attempts to investigate the role of Neuroticism in moderating the relationship between Emotional Intelligence and service providers' job performance. Based on 167 responses from service providers, their peers as well as their supervisors, a series of hierarchical regression analyses...
| Published in: | Australian Journal of Basic and Applied Sciences |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
2011
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-83355168177&partnerID=40&md5=f5984761a0e2f39636b7329bec892e9a |
| Summary: | This paper attempts to investigate the role of Neuroticism in moderating the relationship between Emotional Intelligence and service providers' job performance. Based on 167 responses from service providers, their peers as well as their supervisors, a series of hierarchical regression analyses were conducted. The results indicate that Neuroticism significantly moderates the relationships between Regulation of Emotion (ROE) and peer's and supervisor's evaluations of job performance, and between Use of Emotion (UOE) and peer's and supervisor's evaluations of job performance among Malaysia's service providers. Implications for managers and future research are discussed. |
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| ISSN: | 19918178 |