Evaluating the post-intranet usage: Empirical study in Malaysian port industry

• Published in: Australian Journal of Basic and Applied Sciences
• Main Author: Daud N.M.; Mohamed I.S.
• Format: Article
• Language: English
• Published: 2011
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-79960493126&partnerID=40&md5=3ed376cf896e4c37e56480e1300f500c

This paper examines the impact of user satisfaction with Intranet on perceived usefulness, perceived user resistance, and its influence on post-usage, user resistance, and performance of managers in an organisational context. Cross-sectional data was collected from 357 managers involved in the port industry in Malaysia using a set of self-reporting questionnaire. The Structural Equation Modelling (SEM) results indicate that user satisfaction is a predicator of managers' performance, and not a predictor of perceived usefulness and perceived user resistance. Perceived user resistance also does not predict user resistance. However, perceived usefulness is a predictor of Intranet usage. Both user resistance and Intranet usage are predictors of port managers' performance. The study focuses only on a few port organisations in Malaysia and concentrates only on managers. The results provide insights on how port and possibly other organisations of similar structures could improve upon their Intranet adoption for improved performance. This study is perhaps one of the first to investigate Intranet adoption in a comprehensive manner, taking into account a myriad of variables of interest.