The influence of supervisors' emotional intelligence on non-bank supervisory employees' organizational citizenship behavior

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The influence of supervisors' emotional intelligence on non-bank supervisory employees' organizational citizenship behavior

Many authors agree that Organizational Citizenship Behavior (OCB) enhances organizational performance because it lubricates social machinery of the organization, reduces friction and increases efficiency. Although OCB involves some degrees of personal choice, a person will not be punished if he or s...

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Bibliographic Details
Published in:	CSSR 2010 - 2010 International Conference on Science and Social Research
Main Author:	Yunus N.H.; Othman A.K.; Noormala A.I.; Che Norlia H.
Format:	Conference paper
Language:	English
Published:	2010
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-79959635322&doi=10.1109%2fCSSR.2010.5773864&partnerID=40&md5=c8a24f08718e79f619eb2123a3fd24aa

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