The influence of supervisors' emotional intelligence on non-bank supervisory employees' organizational citizenship behavior
Many authors agree that Organizational Citizenship Behavior (OCB) enhances organizational performance because it lubricates social machinery of the organization, reduces friction and increases efficiency. Although OCB involves some degrees of personal choice, a person will not be punished if he or s...
| Published in: | CSSR 2010 - 2010 International Conference on Science and Social Research |
|---|---|
| Main Author: | |
| Format: | Conference paper |
| Language: | English |
| Published: |
2010
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-79959635322&doi=10.1109%2fCSSR.2010.5773864&partnerID=40&md5=c8a24f08718e79f619eb2123a3fd24aa |