Technology adoption in the public sector: An exploratory study of e-Government in Malaysia

• Published in: ACM International Conference Proceeding Series
• Main Author: Kaliannan M.; Awang H.; Raman M.
• Format: Conference paper
• Language: English
• Published: 2007
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-77953782993&doi=10.1145%2f1328057.1328103&partnerID=40&md5=e2f64bd775ae87bc6d819b889a874b6a
• DOI: 10.1145/1328057.1328103

All around the world, the quest to improve government service delivery is becoming an important agenda for most governments. Information and Communications Technology (ICT) and the Internet in particular have opened new possibilities for the government and the governed. Successful delivery of online services has rapidly become an important measure of effective public sector management and this has made many governments to deploy Electronic Government (e-Government) as a tool to achieve this vision. The dual objectives of e-Government are to reinvent the government of Malaysia in terms of service delivery through the use of ICT and to catalyze the successful development of the Multimedia Super Corridor (MSC) with ICT as one of the leading sectors of the economy. This paper provides the various initiatives taken by the government in implementing e-Government projects as well as the issues, challenges and benefits derived. A brief case study on electronic procurement as one of the projects in e-Government initiative will be presented. Copyright 2007 ACM.